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    Information about cookies on our website

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website.

Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

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    What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

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    What to do if you don’t want cookies to be set?

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set, but you need to be aware that you might lose some functions of that website.

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    How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:

 

For Microsoft Internet Explorer:

1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting

For Mozilla Firefox:

1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

1. Choose the menu Files”> “Preferences”
2. Privacy

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    How we use cookies

We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences. We also use cookies to help us improve the performance of our website and to provide you with a better user experience.

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    WordPress cookies

Our website is powered by the content management system, WordPress. This may store cookies to increase the performance of the website and allow easier and quicker navigation throughout.

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    Google Analytics’ cookies

Every time a user visits our website, Google Analytics generates anonymous analytics cookies. These cookies can tell us whether or not you’ve visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site.

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    Advertising cookies

We also use cookies to assist in targeted advertising. We use cookies to more accurately target advertising to you, to show more relevant ads online. These cookies are anonymous. If you receive one of those cookies, we may then use it to identify you as having visited our site if you later visit other sites that are part of the Google advertising network, and will serve targeted advertising based on this information.

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    ASP.NET Session Cookie

These cookies are used to contain required information for the application to work, ASP.NET uses to store a unique identifier for your session. The session cookie is not persisted on your hard disk.

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We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

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Complaints Handling Procedure

Our Promise

Our complaints procedure is designed to ensure that each complaint is dealt with fairly and promptly.

We will endeavour, wherever possible, to resolve any complaint to your satisfaction at the time we are made aware. If we are unable to resolve your complaint straight away, we will send you an acknowledgement letter within 3 working days of the complaint being received.

We are committed to resolving complaint as soon as possible and in any case, if after a 4-week period we are still not in a position to respond to you with either:

   a. A final response, or
   b. A holding response, which will explain why we are not in a position to resolve the complaint. We will also inform you when we make further contact regarding your complaint.

In any case, after an 8-week period after receipt of your complaint, we will write to you with either:

   a. A final response
   b. A response which

        i. Explains that we are still not in a position to give you a final response. We will also give you time frames as to when we feel we will be able to provide a response; and
       ii. Informs you of your right to refer your complaint to the legal ombudsman
             a. Phone: 0300 555 0333 between 08:30 & 17:30
             b. Email: cmc@legalombudsman.org.uk
             c. Post: Legal Ombudsman, PO Box 6804, Wolverhampton, WV1 9WG
             d. Web: www.legalombudsman.org.uk/cmc

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman thismust be done within six months of our final response to your complaint.

Contact Information - United Legal Assistance Limited
Email: complaints@united-legal.co.uk
Address: First Floor Charlotte House, 35-37 Hoghton Street, Southport, PR9 0NS
Tel: 01704 468030
Company Number: 08934259
Authorisation Number 40251

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